Recoup Massage Therapy Expectations
What clients can expect from Recoup Massage:
Clients are treated with respect and dignity
We provide clients with a competent and professional session each time they have an appointment, addressing the clients' specific needs for that session.
We customize the treatment to meet the clients needs. We do not treat everyone with the same massage. We treat what your particular body needs during the session.
We perform services for which we are qualified (physically and emotionally) and able to do, and refer to appropriate specialists when work is not within our scope of practice and/or not in the clients' best interest.
We stay current with information and techniques by reading, receiving regular massage sessions and by taking continuing education seminars every year.
Privacy and confidentiality are maintained at all times.
All equipment and supplies are clean and safe.
Clients are draped with a sheet or towel at all times during the session. Only the parts of the body being worked on are exposed at any time. The genitals are never exposed or massaged
Personal and professional boundaries are respected at all times.
We respect all clients regardless of the age, gender, race, national origin, sexual orientation, religion, socio-economic status, body type, political affiliation, state of health or personal habits.
We charge a fair price for our services. Payment is due at the time of service.
We return phone calls within 24 hours unless our voicemail says otherwise.
We give a 24-hour follow up phone call after the initial massage session, to see how our client is feeling and learn if we should make any adjustments to the treatment.
If we need to cancel an appointment, We will do so within 24 hours whenever it is possible. If an emergency arises and we cannot keep an appointment, we provide a 50 percent discount with a client's next session. For non-emergency cancellations of less than 24 hours, the next session is at no charge.
Standing Appointment Policy - We encourage our clients to book their appointments in advance. One of the best ways to secure your massage time is to set up Standing Appointments. We can set up regularly occurring appointments for up to 1 year in advance. This ensures that we are available at the best time you are! Unfortunately we cannot keep the time secured if the standing appointments are regularly cancelled/rescheduled. After three consecutive cancellations/reschedules we will have to cancel all future standing appointments and instead schedule sessions out only one in advance at a time.